Help
Something not working? Here are quick answers. If yours isn’t here, just write to us.
Open your stories on another phone or computer
Sign in with the same email address you used before. We send you a short code, and your stories are there.
I paid, but Book One didn’t open
Sign in with the email address you used at checkout. If the stories still don’t open after a few minutes, write to us with that email address and we will sort it out.
I didn’t get the code
Check your spam or promotions folder, and make sure the email address is spelled correctly. You can ask for a new code on the sign-in page.
Refunds and payment questions
The price is shown in your local currency (US dollars, euros or pounds) and already includes tax. Within 14 days of buying, we refund in full, no questions asked. Your purchase is sold through Stripe Managed Payments, with Stripe’s Link service as the merchant of record, so the receipt and your statement show Link. For a refund, a double charge or anything about a payment, write to us or contact Link support directly. We would rather refund than argue.
Write to us: stories@mail.ifarium.com
A real person reads every message.